Student Complaint Resolution

Student Complaint Resolution

According to the U.S. Code of Federal Regulations § 668.43(b) and NC-SARA state regulations, Lincoln University is required to provide current and prospective students with the contact information for filing complaints with state agencies and other external entities tasked with complaint oversight. This information is to be provided to both on-campus and online students. Lincoln University is committed to responding promptly and fairly to complaints with maximum protection to the parties. You may view the Student Complaints Process Infographic created by NC-SARA.

Internal Resolutions

If a student has a grievance/complaint regarding a matter related to academic or non-academic matters at Lincoln University the student should follow the procedures outlined in the Student Academic Grievance Procedure. The student academic grievance procedures begin on page 50 of the pdf version of the Academic Catalog. The student non-academic grievance procedures begin on page 51 of the pdf version of the Academic Catalog

If the student is not satisfied with the outcome of the student grievance, the student may submit the complaint to an external entity.

External Resolutions

If student complaints relating to consumer protection laws are not satisfied, the student should begin the complaint process with the State Authorization Reciprocity Agreement (SARA) via the Pennsylvania SARA portal at the bottom of the page. You may file a complaint by downloading the Pennsylvania Department of Education complaint form for colleges and universities (PDF).

Students located outside of Pennsylvania may choose to file a complaint with the state where they are located.  You may locate the appropriate state contact information on the NC-SARA 
List of States and Contact Information website.  California is not a member of NC-SARA.  You may file a complaint with California through its consumer affairs website.  

Complaints concerning standards for accreditation, requirements of affiliation, and policies and procedures outside of a scheduled accreditation review maybe summited to Middle States Commission on Higher Education.

Middle States Commission on Higher Education
3624 Market Street Second Floor West
Philadelphia, PA 19104-2680
Phone: 267-284-5000
Fax: 215-662-5501

Specialized Accreditations and Certifications

Lincoln University has the following specialized accreditations and certifications to which you may submit a concern or complaint.

Lincoln University's Chemistry program is accredited by:
American Chemical Society
1155 Sixteenth Street, NW
Washington, DC 20036
Phone: 1-800-333-9511

Lincoln University's education programs are certified by:
The Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
Phone: 717-783-6788
Email: PDE Webform

The baccalaureate degree in nursing at Lincoln University is accredited by:
Commission on Collegiate Nursing Education
655 K Street, NW, Suite 750
Washington, DC 20001
Phone: 202-463-6930

Lincoln University’s Nursing Program is also provisionally approved by:
Pennsylvania State Board of Nursing
State Board of Nursing, P.O. Box 2649
Harrisburg, PA 17105-2649 
Phone: 717-783-7142 
Fax: 717-783-0822
Nurse Board Website:

Other Regulations and Laws

ADA Regulations
In 1973, Congress passed Section 504 of the Rehabilitation Act of 1973 (Section 504). This law prohibits discrimination on the basis of physical or mental disability (29 U.S.C Section 794). Title II of the American with Disabilities Act of 1990 (ADA) prohibits state and local governments from discriminating on the basis of disability. If your ADA complaint is not solved internally, you may file an external complaint using the American with Disabilities Act Discrimination Complaint Form.

107 Wright Hall
1570 Baltimore Pike
Lincoln University, PA 19352
Phone: 484-746-0000

The Family Educational Rights and Privacy Act (FERPA)
The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.

Ms. Catherine Rutledge
105/106 Lincoln Hall, First Floor
1570 Baltimore Pike
Lincoln University, PA 19352
Phone: 800-739-4461

Protecting Student Privacy
Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C.  20202-5920

Title IX 
Title IX regulations state no person shall on the basis of sex be excluded from participation in, denied the benefits of, or subjected to discrimination in education programs or activities operated by recipients of Federal financial assistance. The Title IX Coordinator is the designated university official with primary responsibility for coordinating the university’s compliance with Title IX. For Title IX concerns, contact:

Title IX Coordinator 
Mr. Gerard Garlic
107 Wright Hall
1570 Baltimore Pike
Lincoln University, PA 19352
Phone: 484-746-0000

Veterans Affairs
Veterans Course Scheduling
Act 46 of 2014 requires public institutions of higher education in Pennsylvania to provide veteran students, as defined in the Act, with preference in course scheduling. You may view Lincoln University’s policy  (PDF) on how to take advantage of this opportunity.  Non-compliance with this policy may be reported to the Pennsylvania Department of Education by submitting the Higher Education Student Complaint form. For Veterans Affairs concerns, please contact:

Director of Veterans Affairs
Mr. Tamarkius Roby
113 Wright Hall
1570 Baltimore Pike
Lincoln University, PA 19352
Phone: 484-365- 7950