We've gathered the most common questions and into one resource. Click a topic below to learn more.
Students: Help with Remote Learning
- Canvas Login Instructions
- Canvas Help Options, including your Canvas Coaches and Student Ambassadors
- Canvas Student Resources
- Cengage Unlimited Information
How can I get assistance with my classwork and assignments while away?
Lincoln University is committed to meeting the instructional needs of every student. Alternative modes of instruction were created to help you succeed during this pandemic. Most faculty use Canvas for students to obtain easy access to class materials and Zoom links. If you need further accommodations based on your available resources (e.g., Internet access), express your concerns to your instructor and/or contact the Class Deans or Academic Support. If you have further questions concerning Canvas, email or WebAdvisor, contact IT: firstname.lastname@example.org or 484-365-4357.
What if I have concerns about Internet access?
All students who have Internet access concerns should reach out directly to IT at email@example.com.
How do I know where and when I’m supposed to be in class for remote learning?
For face-to-face classes, you will see days, times, buildings, and room numbers listed.
For synchronous hybrid classes, please reach out to your instructor in advance of the first day of class to explain whether you are joining the class in-person or remotely and to clarify other details related to accessing your class meetings. Synchronous hybrid requires you to meet as a class as indicated on the schedule on specific days and times. Most faculty emails are listed in the Lincoln University directory.
For synchronous remote classes, please check Canvas for the Zoom link indicating the days and times your class will meet, or your instructor may email the Zoom link to you.
How do I access my remote class?
To install Zoom on your device, visit the Zoom download center. Many instructors will post the Zoom link on your Canvas class page, or your professor may send the link to you via email. You may contact your instructor via email for further assistance. For further assistance, you may contact your instructor via email or your Inbox in Canvas. Most faculty emails are listed in the Lincoln University directory.
What is Canvas? How do I get help with Canvas?
Effective Spring 2021, Canvas is Lincoln University’s learning management system. Most instructors will use this tool for their class materials, including the class syllabus and access to class resources and activities such as your textbook and/or article links, assignments, and quizzes.
- Canvas Login Instructions
- Canvas Help Options, including your Canvas Coaches and Student Ambassadors
- Canvas Student Resources
- Cengage Unlimited Information
How do I access and login to Canvas?
If you are logged into your Lincoln email account in Google Chrome or Firefox, when you go to https://lincolnu.instructure.com, you will automatically be logged into your Canvas account. If you are not logged into your email, visit the Student Canvas and Technology for Canvas login instructions.
How do I locate and download the Canvas app for my classes?
To download the Canvas Student App to access Lincoln University's Canvas, complete the following steps:
- On your smartphone, go to your app store: Google Play or Apple iTunes.
- Tap "Install" to download the Canvas Student App to your device.
- Wait for the application on your device to complete the installation.
- Open the app, and tap "find my school."
- Type "lincolnu"
- Log in to your Canvas account using your username (your complete Lincoln email address) and password (the same information you use to access the site from your computer).
How can I get help from the library while away from campus?
How can I increase my knowledge of college success skills, computer skills, Internet skills, and Microsoft Office basic skills?
The library database offers over 107 databases to assist you with your academic studies. Two of these databases focus specifically on these skills: College Success Skills and Basic Computer Skills. Contact a librarian for assistance via Langston Hughes Memorial Library’s chat feature, Ask-a-Librarian, and chat services.
Health and Safety
After you read the following FAQs, contact the following departments if you have further questions:
- Office of Health Services
- Dean, Health, and Wellness
- Learn about the Wellness Center hours, procedures, and operations
When are face masks required to be worn? Do they have to be worn during class? What about in a student’s residence hall room?
Whenever a person is within 6 feet of another individual, masks will be worn during class if the seats are within 6 feet of another person.
Will students, faculty, and staff be responsible for providing their own masks?
All students, faculty, and staff will be provided a mask or wear one of their own. Masks will be available at each residence hall desk, at Health Services, and other campus locations.
I am experiencing symptoms or might have been exposed to the COVID-19. What should I do?
Call Health Services for an assessment, which may include a telehealth visit via Zoom before going to the office. Only after a patient has been triaged and assessed will they be given an appointment date and time. The CDC also advises that many of the same precautions recommended when protecting oneself against the flu can prevent COVID-19 infection.
What happens if a student is sick on campus? Is there a place to quarantine? Will the student have to leave campus?
A new isolation protocol will be in place for students who become sick.
Will the university release new written guidelines for living on campus?
Yes, Residence Life will issue guidelines to students by the time they arrive.
Is there a written process that is published that details what happens when a student gets sick?
There will be a process published by the time students arrive.
What if I encounter someone who exhibits signs of illness?
Suggest the person avoid contact with anyone else and contact Health Services immediately by telephone (if a student) and contact their primary care physician immediately (if an employee) for triage and assessment for the next steps. Information provided to the individual by their healthcare provider should be shared with Health Services (if a student) or their immediate supervisor and HR. This information might include self-quarantine instructions or orders to get tested for COVID-19. Instructors of students who have been asked to self-quarantine will be notified via email by a Health Services representative; thereafter, it is incumbent upon the student and their instructor to work out the logistics of classwork to be made up.
How did the University decide on the new health protocols and standards?
The reopening plan for the main campus is designed in concert with several guidelines and best practices provided by various sources during the continued threat of the COVID-19 virus. Primary are the guidelines put forth by Tom Wolf, Governor of Pennsylvania. Additionally, the Pennsylvania Department of Education (PDE) has issued guidelines for reopening post-secondary institutions in the state.
Can I get a flu shot on campus?
Call Health Services at 484-365-7338 to schedule a flu shot.
Are flu shots required for faculty, staff, and students? What if, due to health reasons, I am not able to get a flu shot?
While flu shots are not required for faculty, staff, or students, a flu shot is strongly recommended; however, if you can't receive the flu vaccine for health reasons, a waiver should be signed denoting the same for your health records on file.
Do I have to report my temperature every day?
Students will be provided with a thermometer. Students will be required to perform daily temperature checks and immediately report elevated temperatures via LU’s contact tracing app “Stay Safe LU.” Use the app to report health status, potential COVID symptoms, and temperature daily. Everyone entering campus in a vehicle will have their temperature taken by the guard on duty.
What will I notice is different on campus when I come back? How will social situations look different
Lincoln will be enacting social distancing protocols. We will reduce the number of classes meeting at any given block. We will move large classes to larger venues. We will employ signage stipulating the social distancing protocol for each office. Students will learn new protocols for social gatherings. Students will see dining hall schedules and practices to support social distancing protocol during meal times. Similarly, protocols for the library and residence halls will be enacted.
Are students still required to participate in the Student Health Insurance Program if they do not plan to be on campus?
Yes. Health insurance is mandatory for all full-time students at Lincoln University. However, if you have personal health insurance, this can be waived. Please contact Health Services at firstname.lastname@example.org for more information.
Will my Student Health Insurance Plan work when away from the University?
Lincoln’s Student Health Insurance Plan provides coverage for hospitalizations, specialty care, mental health, and prescription medications throughout the United States and abroad. For more information on the Student Health Insurance Plan benefits and coverage, visit the Lincoln University Academic Health Plan website or contact AHP Customer Service at 855-850-4297.
Students who waived the Lincoln University Student Health Insurance Plan should check with their private insurance carrier for questions about their provider network, coverage rules, and potential out-of-pocket costs.
How is the COVID-19 virus spread?
The available information about how the virus that causes COVID-19 spreads is largely based on what is known about similar coronaviruses. COVID-19 is a new disease, and there is more to learn about its transmission, the severity of illness it causes, and to what extent it may spread in the United States.
According to the CDC, the virus is thought to spread mainly from person to person, between people in close contact with one another (within about six feet), or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths and noses or be inhaled into the lungs of those nearby.
It may also be possible for a person to contract COVID-19 by touching a surface or object that has been contaminated with the virus and then touching his or her mouth, nose, or eyes, but this is not thought to be the main way the virus spreads.
People are thought to be most contagious when they are most symptomatic. Some spread might be possible before people show symptoms, and there have been reports of this occurring, but this is not thought to be the main way the virus spreads.
What are the symptoms of the COVID-19 virus?
Symptoms can include fever (temperature above 100.3), cough, and difficulty breathing – similar to what you may feel with influenza or a bad cold. The incubation period (how soon the symptoms appear from the time of first exposure) for these types of viruses is typically 2-14 days. Learn more about symptoms from the CDC.
Can hand sanitizer kill the COVID-19 virus?
Washing hands with soap and water for 20 seconds is strongly recommended. Hand sanitizer has not been proven to kill the COVID-19 virus.
Mental Health for Students
After you read the following FAQs, contact the following departments if you have further questions: Counseling Services
I'm feeling anxious. Who can I talk to? Can I meet with a counselor if I have symptoms?
We recognize the anxiety and emotional strain that these circumstances may place on all of us. Remember that Lincoln's Student Health Insurance Plan and employee health plans offer comprehensive coverage for both physical and mental health care for those who are enrolled. If you would like to speak with a counselor or a mental health professional, employees may contact Lincoln's Employee Assistance Program, and new or existing student clients may contact Counseling Services. Lincoln University Counseling Center is dedicated to meeting the needs of students who need support.
To protect our students' and staff's health and safety and provide mental health services to students, the Counseling Center has moved to a telehealth model of care. A secure and confidential platform for video telehealth via HIPPA-compliant Zoom. All contact, except crisis consultations, will be made via telehealth. According to the American College Health Association, the American Psychological Association, and National Association of Social Workers, it is more clinically effective and safer for students to have telecounseling sessions
To schedule an appointment
Our staff are ready to support you remotely throughout the day and to assist you with your needs Monday - Friday 9 a.m. - 4 p.m. Students can contact the Counseling Center at 484 365-7244 to request a telehealth consultation. At the time of the appointment, the clinician will work with the student to resolve the presenting issue or assist the student with identifying possible local referrals. The clinician with the client can determine whether additional appointments are appropriate. We also support and encourage self-care during these stressful times. Remember that sleep and exercise promote immune system capacity.
I am a student. If I experience a crisis, will I have access to a person, telephone, or walk-in services?
Our staff are here to help you. Students experiencing a mental health emergency can access crisis mental health support during daytime business hours Monday –Friday 9:00 a.m-4:00p.m.by contacting our office at 484 365-7244. Staff will provide next steps which will include obtaining basic information. At this point you will be able to talk (tele-counseling) with a clinician as soon as possible. After hours students can contact Valley Creek Crisis Intervention at 877 918-2100 or the National Suicide Prevention Lifeline at 800-273-TALK (8255).
I am a student and have been to Counseling Services, but now I cannot be physically present for counseling. Can I continue to maintain appointments?
Students who would like to continue with ongoing treatment are encouraged to email their therapist to schedule a phone consultation to discuss telehealth as an option. If you do not know your counselor’s email contact Counseling Services at 484 365-7244 during regular business hours or check the Counseling Services web page under staff.
Are any web-based resources available for students seeking outside assistance?
Counseling Services will continue to have our web resource, WellTrack app, an Interactive Self-Help Therapy available for students. We encourage you to check it out. To access it, download (on the App Store or Google Play) the WellTrack app and register for an account with your Lincoln email address.
Employees: Health, Safety, Health Plans, Reporting to Work
After you read the following FAQs, contact the following departments if you have further questions: Office of Human Resources
Do I really need to wear a mask?
Absolutely! According to the CDC, when you are around other people you must wear a cloth mask or face covering. People can be contagious before they show any symptoms. Faculty and staff may remove their facemasks and face coverings once they are alone inside their individual offices. Wearing a face mask or face covering shows that you care about others and that you are committed to protecting the lives of those around you. Here are some tips. Employees are permitted to use their own cloth face masks or face coverings provided they meet CDC guidelines.
What is social distancing?
Staying about 6 feet from others
How does LU plan to manage a staggered return of faculty and staff?
Faculty and staff who return will not do so all at once. Deans, directors and supervisors will consider how best to bring employees back to campus depending on factors including the employee’s duties, space configurations of offices, and the ability to observe social distancing requirements.
Given these considerations, there may be varying levels of staffing among offices. Some areas may have a majority of employees back on-site in the fall, while others may continue to have most employees working remotely.
The specific timing for each area to return to on-site work over the next two months will depend on the readiness of a building and coordination with the LU COVID-19 Incident Taskforce that is working on building preparedness and operations issues.
Some employees may continue to work remotely, either on a partial or full-time basis. Those employees should work with their supervisor or dean to complete a temporary remote work request form that soon will be available.
Can I return to work on campus sooner than my manager has asked me to return?
No. Employees may not return to campus (worksite) unless they have been authorized to do so by their supervisor/department head. If an employee wishes to return to work on campus sooner rather than later, the employee may contact their supervisor and request permission to return sooner.
Are employees required to undergo daily temperature checks before entering campus?
Yes. During this pandemic, campus-wide approaches to safety and the practice of physical/social distancing are important as individuals can be without symptoms and still be COVID-19 positive. According to the Equal Employment Opportunity Commission (EEOC), employers have the right to ask employees if they have symptoms or have been diagnosed with COVID-19 without violating the Americans with Disabilities Act (ADA).
LU employees who have been directed to return to campus must participate in symptom monitoring every day when they arrive on campus. Temperature screening on campus allows the university to know immediately if someone is symptomatic so that they can be directed to an on-campus testing site to get tested. It is your responsibility to comply. It is our shared duty as a community to act responsibly. Any results identified from temperature testing and contact tracing will be treated confidentially. In compliance with the ADA, LU will continue to maintain all information about employee illness as a confidential medical record.
What can I do if I suspect that a co-worker is ill in the workplace and does not want to go home?
Employees should immediately notify their manager, department leader, or the suspected ill employee’s manager that the individual does not appear to be well. Managers should immediately send ill employees home and notify the Office of Human Resources at email@example.com.
What can I do if I feel that employees/managers are engaging in unsafe practices in the workplace (e.g. not practicing physical distancing, hosting external visitors, etc.)?
An employee may:
- Report their concerns to the individual’s manager or department head.
- Report their concerns through the COVID-19 Incident Taskforce.
What happens if a member of the campus community tests positive for COVID-19?
Per public health protocols, all positive test results will be reported to the appropriate public health authorities. Next, the university will activate its internal and professionally trained contact tracing team to determine and notify individuals who may be at risk. Faculty and staff who test positive will be expected to isolate at home or somewhere else off campus for a minimum of fourteen (14) calendar days. Faculty and staff who test positive can return to the campus community only after all of the proper public health protocols have been followed.
I am an employee: what should I do if I have been diagnosed as presumptive or confirmed with COVID-19?
You should immediately notify your supervisor, director, or department head of your circumstances and be prepared to provide your manager with the date you first began to have symptoms of COVID-19 when you last were physically at work and anyone at work with whom you had direct contact.
Additionally, you should also consult with the Office of Human Resources 484-365-7594 or firstname.lastname@example.org. An authorized HR team member will assist you with any other medical concerns and can supplement information provided by your primary care physician and any other member of the medical community who has provided you guidance.
What are my responsibilities as a supervisor if my employee notifies me that they have presumptive or confirmed COVID-19? Does it make a difference if they have been working remotely?
The supervisor should first ask if the employee has contacted their physician, the date the employee first began to have symptoms that resulted in a presumptive or confirmed COVID-19 diagnosis, and the last time the employee was in the workplace. A list of additional required questions is located below. The supervisor should then notify HR of the employee’s situation or diagnosis of COVID-19 and the information gathered from the employee. The supervisor must contact HR by emailing HR at email@example.com.
The supervisor should ALSO do the following:
- Inform the ill employee to stay in contact with the supervisor to ensure when the ill employee has been cleared by a physician to resume all job functions, either by working remotely or in the workplace.
- Determine if contact with the employee in the workplace occurred within the past 14 days or if there was a close contact in the workplace under CDC guidelines defined as—a) being within approximately 6 feet of a COVID-19 case for a prolonged period or – b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).
- The supervisor will share any pertinent information with the trained contact tracer and allow the tracer to inform employees who have been a) identified as having been in close contact with the ill employee that an employee has been identified as presumptive or confirmed with COVID-19 and b) that they have been identified as an individual for whom there was sufficient contact to warrant notification. To the extent possible, this notification should be done by phone, but if this is not possible an email is sufficient.
IMPORTANT: At no time should the identity of the co-worker ever be disclosed to any other co-workers; this information should remain confidential and only known to the supervisor and HR unless the ill employee voluntarily discloses their status to co-workers.
- The supervisor should inform the close-contact-employees within the department that they are to go home and self-isolate or, if the employees being notified are already working remotely, that they must not come to the workplace and self-isolate for a fourteen (14) day period from the date of the last known contact with the ill co-worker. A suggestion can be made to direct the employee to their primary care physician for further guidance.
- If the employee feels they are well enough to continue their remote work duties, they should discuss that with their supervisor and their healthcare provider. No employee who is ill is expected to continue working.
What can I do as an employee if I am in a high-risk category or care for a household family member who is at high risk for contracting the COVID-19 virus?
We care very deeply about the health and wellness of our faculty, staff, and students. Employees are not required to disclose if they are in a high-risk category based upon preexisting medical conditions. If an employee considers him or herself to be high-risk for COVID-19 based on the CDC guidelines and have concerns regarding returning to on-campus work, the employee may voluntarily discuss with his or her supervisor or may request a remote work accommodation by working with their supervisor. If an employee voluntarily discloses, this information will be kept confidential per Lincoln personnel policies.
Faculty should consult with their respective department chair and the Office of the Dean of the Faculty for specific instructions for returning to campus to teach face-to-face and/or delivering classroom instruction remotely.
Staff in those populations defined as “at-risk” or have concerns about working on campus due to COVID-19 are encouraged to work with their supervisor to complete and submit a COVID-19 Temporary Remote Work Request form for approval for accommodation, with appropriate documentation. Supervisor approval is required to finalize the request.
Employees should notify and work with their supervisors if they believe they have been exposed to someone who has tested positive, traveled out-of-state to potential high-risk locations, or is experiencing symptoms of COVID-19.
- Should any employee start to experience symptoms of fever and/or upper respiratory illness, he or she should notify his or her supervisor, seek medical treatment and stay home in a non-work status to support full recovery.
- Faculty and staff who have potential exposure to COVID-19 but are not experiencing symptoms should follow CDC guidelines and self-quarantine for 14 calendar days. During the period of self-quarantine, employees continue to work remotely unless they are otherwise on leave.
Employees should return to work when they are fit for duty. Lincoln’s goal is to return workers to work in the safest manner possible while acknowledging possible limitations that may impact the ability to perform the essential functions of the job thus requiring modifications. While a return to work typically requires the assessment and documentation by the employee's health care provider, this may not be reasonably possible due to COVID-19. At a minimum, employees should follow CDC guidelines and consult with their primary care physician to determine the appropriate time to return to work, while Lincoln requires returning employees to be symptom-free and fever-free for at least 72 hours without fever-reducing medication before returning to work.
Are there travel restrictions in place for faculty and staff?
Currently, all university-sponsored, connected, or funded travel outside of Pennsylvania by faculty and staff is suspended until further notice. Non-university-sponsored, connected, or funded domestic and international are still strongly discouraged. This decision will be updated based on international, national, state, and local guidance.
In light of significant COVID-19 outbreaks in various sections of the United States, anyone who travels on their own to areas listed here is advised to self-quarantine for two weeks after returning home. Faculty and staff must update their immediate supervisor as well as the Office of Human Resources at firstname.lastname@example.org.
I’m feeling anxious. Who can I talk to? Can I meet with a counselor if I have symptoms?
We recognize the anxiety and emotional strain that these circumstances may place on all of us. Remember that Lincoln’s employee health plans offer comprehensive coverage for both physical and mental health care for those who are enrolled. If you would like to speak with a counselor or a licensed mental health professional, employees may contact Lincoln's Employee Assistance Program. Employees may also contact IBX Tele-Behavioral Health at 800-688-1911 for confidential support or to see if your current behavioral health provider offers virtual visits.
Reunion Weekend and Homecoming
When will the postponed Reunion Weekend 2020 be held? What about Reunion Weekend 2021?
Reunion Weekend for both 2020 and 2021 will be held the weekend of May 22, 2021, which is the same weekend as Commencement.
Accessing Campus and Visitor Information
After you read the following FAQs, contact the following departments if you have further questions: COVID Incident Task Force Leader: Chief Marc Partee
Are commuter students allowed on campus? What is the process?
Commuter students are welcome on campus and like everyone entering campus, commuter students will have their temperature taken every time they arrive.
Will students be able to leave campus for trips to local stores? To go home for the weekend?
A sign-in/sign out procedure will be in place to allow students to leave campus for brief trips to local stores. A final decision has not been made about visits home for longer periods, such as weekends.
Will everyone entering campus have their temperature taken?
Yes, everyone in a vehicle that enters campus will have their temperature taken by the guard on duty. A temperature over 100.4 will be required to report the elevated temperature to Health Services and answer screening questions.
After you read the following FAQs, contact the following departments if you have further questions: Office of Human Resources
May employees travel for work or pleasure?
All university-sponsored, connected, or funded travel outside of Pennsylvania by faculty and staff is suspended until further notice. Non-university-sponsored, connected, or funded domestic and international are still strongly discouraged. This decision will be updated based on international, national, state, and local guidance.
If I cancel my business-related travel plans or have a conference that is canceled because of the COVID-19 virus, what should I do?
- If your business-related travel plans or conference is canceled, follow the refund procedures that the conference communicates to you.
- For airfare, several airlines continue to offer no change fees or cancellation fees on travel. Each airline is unique in its offerings.
- If travel was booked through the University’s approved travel agent, please contact the dedicated travel agent at 610-925-3922.
- If you booked airfare directly through an airline or other travel booking agent, please contact them to assess your options.
Do I need to quarantine if I choose to travel? Who do I need to notify?
In light of significant COVID-19 outbreaks in various sections of the United States, anyone who travels on their own to areas listed here is advised to self-quarantine for ten days after returning home. Faculty and staff must update their immediate supervisor as well as the Office of Human Resources at email@example.com.
Seniors and Students Who Are Graduating in 2020 or 2021
After you read the following FAQs, contact the following departments if you have further questions: Upperclass Dean
What about Commencement for the Class of 2020?
The University knows how special Commencement is for students and their families. We will honor students’ achievements in the months ahead and will have a Commencement. The University will share the updated details as they emerge so students and their families have time to prepare for this meaningful and jubilant event. Find information regarding caps and gowns at www.lincoln.edu/commencement.
University’s Response to the Pandemic
After you read the following FAQs, contact the following departments if you have further questions.
- COVID-19 Incident Task Force – View the Task Force members
How is Lincoln managing the implementation of this “new normal”?
A COVID-19 Incident Task Force led by Lincoln’s chief of police will manage the new protocols in place. The task force is comprised of professionals representing communications, purchasing, health, academic instruction methods, infectious disease mitigation and containment, technology, and physical space management.
Why students have the option to attend classes in-person?
A powerful learning effect is created through robust learning communities and environments. Research indicates that classes facilitated by a faculty member with the ability for real-time interactions between instructors and students produce superior academic results.
I’m a student, and need help, am confused, am anxious, otherwise don’t know where to go. Who can help me?
The Class Deans are ready to help you navigate this new normal. Contact the appropriate Class Dean.
Communication to and from the University
After you read the following FAQs, contact the following departments if you have further questions: Office of Communications & Public Relations
Members of the Media: View this statement regarding requests for COVID-19 data.
How do I know my child will be safe? Can I receive my child's COVID-19 test results?
Read this communication to parents from President Allen.
I called a University office and no one answered. What now?
The University is committed to accurate, responsive communication. The University is redeploying staff members to assist in areas with the most need to ensure phones are answered. If you are unable to connect with a staff member via phone, please contact the appropriate office via email or visit the website.
I saw a social media post/heard from a classmate about an issue, and now I’m concerned. Is what I saw/heard true?
Official communications for Lincoln community-wide information will be shared on the webpage here and through emails sent from the Office of the President or Office of Communications & Public Relations. What you see on social media or hear from another student might be specific to their situation and should not be assumed to be true for all students.
Will fall 2020 sports occur in spring 2021?
In conjunction with the CIAA, none of the fall sports will be participating in the spring.
Are winter 2020-2021 sports taking place?
The CIAA made the decision to not have winter sports in late December.